english
Return Policy
Last Updated: 15/06/2024
1. Overview
This Return Policy applies to products purchased on the Bag World website ("https://bagworld.in"). By making a purchase, you agree to the terms outlined in this policy.
2. Return Eligibility
We understand that circumstances may arise where you need to return a product. Returns may be accepted under the following conditions:
Change of Mind: If you change your mind about a purchase, you may return the unused item in its original condition within 24 hours of the delivery date for a refund or exchange. Please note that return shipping costs are the responsibility of the customer.
Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 24 hours of receiving the item, and we will arrange for a replacement or refund. Return shipping costs will be covered by Bag World.
3. Return Process
To initiate a return, follow these steps:
Contact Us: Reach out to our customer service team at sales@bagworld.in within the specified timeframe.
Provide Details: Clearly explain the reason for the return and provide any necessary details such as order number, product details, and images if applicable.
Return Authorization: If your return request is approved, we will provide you with a return authorization and instructions on how to return the item.
Return the Item: Ship the item back to us in its original packaging, including all accessories and documentation.
4. Non-Returnable Items
Certain items may not be eligible for return, including:
Personalized or Customized Items: Products that have been personalized or customized according to your specifications.
Clearance or Final Sale Items: Items marked as clearance or final sale.
5. Refund or Exchange
Upon receiving the returned item, we will process your refund or exchange within 7 days. Refunds will be issued to the original payment method used for the purchase.
6. Contact Information
If you have any questions or concerns about our return policy, please contact us at sales@bagworld.in.
