Refund Policy

Last Updated: 15/06/2024

1. Overview

This Refund Policy applies to purchases made on the Bag World website ("https://bagworld.in"). By making a purchase, you agree to the terms outlined in this policy.

2. Eligibility for Refund

We want you to be completely satisfied with your purchase from Bag World. Refunds may be issued under the following conditions:

• Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 24 houres of receiving the item, and we will arrange for a replacement or refund.

• Incorrect Product: If you receive the wrong product, please contact us within 24 houres of receiving the item, and we will arrange for the correct item to be sent to you or issue a refund.

3. Return Process

To initiate a refund, follow these steps:

• Contact Us: Reach out to our customer service team at sales@bagworld.in within the specified timeframe.

• Provide Details: Clearly explain the reason for the refund request and provide any necessary details such as order number, product details, and images if applicable.

• Return Authorization: If your request is approved, we will provide you with a return authorization and instructions on how to return the item.

• Return the Item: Ship the item back to us in its original packaging, including all accessories and documentation.

4. Non-Refundable Items

Certain items may not be eligible for a refund, including:

• Personalized or Customized Items: Products that have been personalized or customized according to your specifications.

• Clearance or Final Sale Items: Items marked as clearance or final sale.

5. Refund Processing

Refunds will be processed within 7 days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.

6. Shipping Costs

Shipping costs are non-refundable, and the customer is responsible for return shipping unless the return is due to a mistake on our part (e.g., damaged or incorrect item).

7. Contact Information

If you have any questions or concerns about our refund policy, please contact us at sales@bagworld.in.